Why Can't the Automatic Smart Lock Be Opened?

What is an automatic smart lock?

An automatic smart lock is simply when the chip sends an instruction to the motor to move the lock core after the correct unlocking information has been entered, which then opens the anti-theft door without requiring any manual labour, thereby achieving automatic opening of the anti-theft door.

There are currently two main types of automatic smart locks: facial recognition smart locks and fingerprint recognition smart locks.

Facial recognition smart locks are mainly equipped with functions such as facial recognition, palmprint recognition, vein recognition, card recognition, password recognition, and mechanical opening; these types of locks generally come with camera monitoring functions.

The main functions of automatic smart locks provided by smart lock manufacturers include fingerprint recognition, password recognition, card recognition, and mechanical key opening; some locks also come with monitoring and mobile app functions.

Reasons why automatic smart locks cannot be opened

Reasons why facial recognition smart locks cannot be opened

• The current civilian version of facial recognition automated smart entry has a low recognition rate. Its recognition rate can be affected by factors such as weather, light, distance, angle, etc., which can sometimes cause the anti-theft door to not open.

• The opening method can also be affected by factors such as distance, and angle position of input unlocking information, especially for palmprint and vein recognition.
  

• Installation issues can cause the anti-theft door to not open.

  
  

  The main reasons include：

  ①The lock core knob inserted into the motor is too long, and when the two inside and outside panels are tightened together, the lock core knob will jam the motor and prevent it from turning to open the anti-theft door.

  ②The inside and outside panels are fixed in the wrong position, causing the lock core knob to be inserted into the motor hole in the wrong position, and the motor's power is unable to drive the misplaced knob to open the anti-theft door.

  ③The inside and outside panels are not positioned with the locating square, which over time can cause the two panels to be misaligned, making it impossible for the motor's power to drive the lock core to open the anti-theft door.

• Quality issues with the anti-theft door can cause it to not open

  
  

  The main reasons are：

  ①The door frame material is too thin, causing the door leaf to sink and misalign, and the lock body of the smart lock is stuck in the lock hole of the door frame, preventing the motor's power from driving the jammed latch back into the lock body.

  ②The door frame material is still too thin and misaligned, causing the sky and earth rods and side lock points inside the door leaf to be stuck, preventing the motor from driving them back.

Reasons why fingerprint automatic smart locks cannot be opened

• The reasons why automatic fingerprint smart locks cannot open anti-theft doors are basically the same as those for facial recognition automatic smart locks, with the main difference being that one is primarily based on facial recognition and the other on fingerprint recognition.

• The most common reason why automatic fingerprint locks cannot open anti-theft doors is due to fingerprints, which is mostly caused by children and the elderly, as well as those with shallow or dry fingerprints.

Tenon Smart Lock prioritizes security, employing robust encryption protocols and advanced authentication methods to ensure your property remains safe and protected. Say goodbye to traditional keys and embrace the convenience of a smart door lock that offers enhanced security features.

As one of leading electronic door lock manufacturers, AP tenon can offer the following tenon digital lock :

Tenon a7x, Tenon a7, Tenon a5, Tenon k6, Tenon a2, Sliding door smart lock, commercial smart lock, etc.